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FAQ

​How Do I Place An Order?

 

Use your Samsung mobile phone and go to the Galaxy Apps icon. Load the app, then click on "Gear" when you get to the App Store. You can search for "WoneTime, or Wone Media LLC". Doing so, will bring up all the faces I've designed. Coming Soon: The Samsung Badge! Which will provide you with a direct link to the specific face you're interested in purchasing;

 

Payment and Shipping

 

The prices of the watch faces will be noted on the watch faces here and in the Galaxy App Store. Shipping is actually a direct download to your device once the purchase process has been completed. 

 

​Secure Ordering & Payment Options

 

Provided by Samsung. Samsung takes your security seriously. We implement many layers of safeguards to protect your security and privacy. Our site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All transmissions that include personally identifiable information are protected using the industry standard SSL (secure socket layer) protocol encryption technology to protect against information loss and assure a secure and trusted experience. In addition, we utilize other physical and contractual practices and policies to safeguard your information. However, it is important to know that no online data transmission can be guaranteed to be 100% secure. 

Samsung servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure. For complete information on our security measures.

Refund & Return Policy

 

Samsungs refund policy is as follows: Applications successfully purchased will not be subject to refund or cancellation from the time that the download is commenced. If an application has a material defect, the application will be replaced, downloaded again or a coupon provided for the equivalent purchase value.

* Available apps may vary by device, OS or region/country, and paid apps are available after purchase.

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